Privacy Policy m99m

1. Introduction

m99m ("we", "our platform") is an online gambling platform operator licensed under international licensing. This Privacy Policy applies to all users who register an account, use the services, or simply browse the m99m website at m99m.one.

By registering or using the m99m platform, you agree to the collection and use of your personal information as described in this policy. If you do not agree, please stop using the platform and contact our support team to close your account.

This platform is open only to individuals aged 21 and above. We do not knowingly collect data from individuals below that age limit. If we find that an account has been registered by an underage individual, that account will be terminated immediately and the related data will be deleted.

2. Information We Collect

In operating the m99m platform, we collect several categories of personal information from you. This collection is made directly from you during the registration process, your use of the platform, or through interaction with our support team.

2.1 Account Registration Information

When you open an m99m account, we require the following information:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify that you meet the minimum age requirement of 21 years
• A valid and active email address
• A mobile phone number registered in Malaysia
• A password of your choice (stored in one-way encrypted format)
• Relevant financial information for deposit and withdrawal processing

2.2 Identity Verification Information (KYC)

As a licensed platform, m99m is required to carry out a Know Your Customer process. For this purpose, we may request digital copies of your identity documents such as your identity card or passport, as well as other supporting documents depending on the requirements at the time of verification.

KYC documents are processed confidentially and are not shared with any third party except to meet applicable legal obligations.

2.3 Transaction and Game Data

• Records of all deposits, withdrawals and account balances
• Game history and betting activity
• Bonuses received and promotion usage
• Timestamps and duration of game sessions

2.4 Technical Data

• The IP address of your device when accessing the platform
• Web browser type and operating system
• Cookie and session data
• Access logs and diagnostic data used to detect technical issues

3. How We Use Your Data

Personal information collected is used responsibly and limited to the stated purposes. m99m does not use your data for other purposes without prior notice.

• Account management: Creating, verifying and maintaining your m99m member account
• Financial processing: Handling deposits via Touch 'n Go eWallet, DuitNow, FPX or cryptocurrency, and withdrawals within the set timeframe
• Fraud prevention: Detecting and preventing suspicious activity, unauthorised payments or platform abuse
• Legal compliance: Meeting obligations under the international licensing we hold, including anti-money laundering (AML) requirements
• Customer support: Providing assistance via live chat or email in Bahasa Melayu and English
• Platform improvement: Analysing usage patterns to enhance the overall experience on m99m
• Service communications: Sending important notifications regarding your account, security or policy changes
• Promotions and bonuses: Determining eligibility and managing the award of bonuses such as welcome bonuses and periodic promotions

4. Disclosure to Third Parties

m99m does not sell or rent your personal data to any external party for marketing purposes. However, in operating the platform, we may share data with the following parties on a strict and limited basis:

4.1 Payment Processors

To facilitate your financial transactions — including deposits via the methods we support such as e-wallets, DuitNow, online banking (FPX) and crypto assets — we share the necessary information with approved payment processors. This sharing is limited to data relevant only to completing the transaction.

4.2 Technology Service Providers

We use third-party services for technical infrastructure, including cloud hosting, identity verification services and internal analytics. All such providers are bound by strict data protection agreements.

4.3 Legal Obligations

m99m will disclose personal information when required to do so by law, regulation or a valid court order, including in investigations into financial crime or fraud cases reported to the authorities.

5. Cookies and Tracking Technologies

The m99m website uses cookies and similar tracking technologies to improve the user experience, maintain your login session, and analyse how the platform is used.

5.1 Types of Cookies Used

• Session cookies: Required to maintain your login during an active session and are not stored after the browser is closed
• Preference cookies: Store your chosen language and display settings for future visits
• Analytics cookies: Help us understand which pages are visited most often and how users interact with the platform
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised access attempts

5.2 Cookie Controls

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality, including the ability to stay logged in to your m99m account.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or accidental destruction. 🔒

• SSL/TLS encryption for all data communication between your device and m99m servers
• Databases protected with multi-layer access control systems
• Round-the-clock system monitoring to detect unusual activity
• Regular security audits by independent parties
• Mandatory data protection training for all staff who handle member information

While we do our best to protect your data, no system is completely secure. In the event of a data breach that affects you, we will notify the relevant authorities and contact you as soon as possible via the email or communication channel you registered.

7. Data Retention and Deletion

m99m retains your personal information for as long as your account is active, or for as long as it is needed to fulfil the original purpose of collection. After an account is closed, certain data may be kept for a specified period to meet legal obligations, dispute resolution, or audit requirements.

Financial transaction records and KYC documents are retained for the period required under applicable licensing and legal requirements. Once the mandatory retention period ends, that data will be securely deleted or anonymised.

8. Your Rights as a User

As an m99m member, you have certain rights regarding the personal data we hold. We respect and support the exercise of these rights:

• Right of access: You may request a copy of the personal information we hold about you
• Right to rectification: If any information is inaccurate or incomplete, you may request a correction through your account settings or support
• Right to erasure: In certain situations, you may request that your data be deleted, subject to legal retention obligations
• Right to restriction of processing: You may request that we limit how we process your data under certain circumstances
• Right to object: You may object to the processing of your data for direct marketing purposes at any time
• Right to data portability: You may request to receive your data in a structured, machine-readable format

To exercise any of the above rights, contact the m99m support team via 24/7 live chat or email at [email protected]. We will review your request and respond within a reasonable timeframe.

9. Changes to This Privacy Policy

m99m reserves the right to update or modify this Privacy Policy from time to time to reflect changes in operating practices, legal requirements, or platform improvements.

Any significant changes will be communicated to you via email to your registered address, or through a notification displayed when you log in to your m99m account. The "Last Updated" date at the top of this page will be updated whenever changes are made.

Continued use of the m99m platform after any changes to this Privacy Policy indicates your acceptance of the updated terms. If you do not agree with the changes, you are encouraged to contact our support or close your account.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints about how m99m handles your personal information, our team is available to assist through the following channels:

• Live Chat: Available 24/7 directly through the m99m platform in Malay and English
• Email: Send privacy-specific enquiries to [email protected]

We aim to respond to all privacy-related enquiries promptly. For more complex issues that require further investigation, we will provide an estimated timeframe during the enquiry process.